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How one can Be a Social Media Supervisor, From Duolingo TikTok Mastermind

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  • Duolingo’s mascot, the large inexperienced owl Duo, has been successful on video sharing platform TikTok.
  • The corporate’s TikToks usually use popular culture references and trending audio on the platform.
  • Zaria Parvez, Duolingo’s social media coordinator, explains how she grew the corporate’s account.

The most recent TikTok movie star is not a dancing teen or a running a blog songwriter. It is a large inexperienced owl: Duo.

Duo is the mascot for language studying app Duolingo. Due to Duo (and the social media staff behind the chicken), Duolingo has amassed 1.5 million followers on the hit social-networking app. Its most watched video has racked up over 10 million views.

Duolingo’s TikToks push the boundaries of what firm accounts sometimes do or say on social media. Movies embrace self-deprecating jokes, replies to commenters with sassy clap-backs, and even thirsting over Dua Lipa.

And whereas customers joke about Duolingo’s social media coordinator getting reprimanded for the account’s spicy content material, it is really all by design. That is the handiwork of Zaria Parvez, Duolingo’s social media coordinator, who’s presently in her first job since graduating with a B.S. in promoting from the College of Oregon in 2020. She says she views the place as a “blessing.”

“To be given the backing and the belief of higher colleagues, particularly as junior expertise, to be like listed below are the reins, go for it, clearly inside limits, I believe is so liberating and simply speaks to the tradition of Duolingo,” she mentioned.

Insider spoke to Parvez, the thoughts behind the corporate’s TikTok fame, to be taught what working as a social media coordinator is like, and the way she introduced Duo to stardom.

‘,’ not ‘attention-grabbing’

Zaria Parvez, Duolingo's social media coordinator

Parvez is a 2020 graduate from the College of Oregon and the thoughts behind the corporate’s TikTok.

Duolingo


Duolingo has round 30 folks on its international advertising and marketing staff, however Parvez and her supervisor, Michaela Kron, the US advertising and marketing lead, are the two-woman staff answerable for the “@duolingo” TikTok account. The key to the small staff’s massive success has been staying “” slightly than “attention-grabbing,” Parvez mentioned.

“I believe numerous manufacturers, and in addition simply social managers usually, we sort of get caught on this concept that we continually have to advertise ‘attention-grabbing’ and distinctive content material,” she mentioned. “Which is sure, so necessary, however I believe the step to going there, is to be ” in several issues.”

Slightly than making an attempt to create new developments, Parvez focuses on understanding current ones, and discovering methods for Duolingo to affix in on them. She begins her mornings by making a pattern report primarily based on social media newsletters, Twitter’s trending hashtags, and trending TikTok audios.

Whereas Parvez tries to soak up as a lot popular culture as doable, she additionally mentioned filtering by means of the content material and discovering what’s most related to the corporate model is a crucial step within the course of.

“It has been tremendous necessary for us as we develop our TikTok to not essentially leap on each pattern,” she mentioned. “However once we are on a pattern it’s extremely genuine to our model.”

Set your floor guidelines

From an outdoor perspective it might seem to be Duolingo is taking dangers with its content material, however Parvez mentioned the corporate has key floor guidelines that maintain the staff from crossing sure strains; it does not put folks down or threaten violence.

An instance Parvez gave was Duolingo’s “Pink (Taylor’s Model)” associated TikTok, which exhibits Duo making ready for the re-release of “All to Effectively (Taylor’s Model).” The pinned consumer touch upon the video says, “How do you say ‘the place’s the headband, Jake’ in Swiftie?” It is a reference to the fan principle that the tune “All to Effectively” is about Taylor Swift’s relationship with Jake Gyllenhaal.

The Duolingo account’s response to this remark — “to do checklist: blow up Jake’s telephone with push notifications.” — builds on the popular culture reference and ties within the firm’s model, slightly than making an precise menace or explicitly agreeing with the remark, Parvez says.

“I believe that is a part of the technique,” she mentioned. “Discovering intelligent, distinctive methods to allude to controversy, however by no means specific saying it.”

The best way Parvez replies and engages with different customers on TikTok is predicated on the platform’s viewers, she says. TikTok is how Duolingo talks to its greatest good friend; Instagram is the way it talks to its mother; and Fb is how its talks to its grandmother.

“I believe social media is that bridge,” she mentioned, “to carry what persons are really doing into the world and join them into our app, and to the expertise that they’ve.”



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