It was a gift for his daughter. He bought insurance coverage simply in case. Seems he wanted it. Sadly, it did not assist till Information 2 began to research.
BURLINGTON, N.C. — Greg Baker is an efficient father. He was happy with his daughter and needed to purchase a pleasant commencement current. He determined a Fitbit watch could be good.
“We purchased it as a present for commencement,” Baker mentioned.
When Baker purchased the watch, the salesperson requested if he needed insurance coverage. At first, Baker declined, however the salesperson talked him into it.
“I requested if it was lined if she fell and cracked it, it was so I acquired insurance coverage,” Baker mentioned.
It was a $20 funding that Baker didn’t assume he would ever want, however he figured why not. Just a few months after getting the look ahead to his daughter, she fell and cracked the display.
“I feel she tripped over the canine and fell,” Baker mentioned.
He contacted the insurance coverage firm to seek out out they might not cowl a cracked display. Baker instructed the consultant the individual that bought him the Fitbit mentioned the watch could be lined if the display had been to interrupt.
Baker then reached out to Information 2 to search for solutions. We contacted the insurance coverage firm and the shop that bought him the watch. Whereas the insurance coverage firm was sluggish to reply to our calls, the shop shortly referred to as us again.
A supervisor on the retailer responded inside a few days and mentioned he would examine the matter. A few days later, he referred to as us again and instructed us to have Baker come again in, and he would let him change the look ahead to a brand new one.
“Thanks, Information 2 for going and getting me a brand new look ahead to my daughter. I recognize it,” Baker mentioned.
To date, there have been no accidents with the brand new watch. Baker’s daughter is a little more cautious across the household canine.